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American Translations and Interpreting Services ("ATIS," "we," "us," or "our") operates this website and provides professional translation, interpreting, transcription, and related language services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, upload documents, make a payment, communicate with us, or use our services.
This policy is intended to provide disclosures required by applicable United States privacy laws, including the California Online Privacy Protection Act ("CalOPPA") and, to the extent applicable to ATIS or a particular processing activity, the California Consumer Privacy Act ("CCPA") as amended by the California Privacy Rights Act ("CPRA"), as well as applicable comprehensive privacy laws of other U.S. states.
Privacy laws differ by jurisdiction and frequently apply only when specified statutory thresholds or other requirements are met. Nothing in this Privacy Policy is intended to represent that a particular privacy law applies to ATIS when its statutory requirements are not satisfied. Where a law does apply, ATIS will provide the rights and protections required by that law.
By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy. Where applicable law requires affirmative consent for a particular activity, we will request consent separately when required.
Depending on how you interact with ATIS, we may collect the following categories of information:
Documents submitted for translation or related services may contain personal, confidential, or sensitive information, including dates of birth, identification numbers, passport information, immigration information, educational records, medical information, financial information, legal records, signatures, information concerning minors, or information about other individuals.
ATIS does not request sensitive information for advertising or unrelated marketing purposes. Sensitive information contained in client documents is processed primarily when reasonably necessary to evaluate, quote, prepare, perform, review, certify, deliver, correct, or otherwise administer the professional service requested by the client, or when otherwise permitted or required by law.
We do not use the contents of client documents to infer sensitive characteristics about individuals for advertising or marketing purposes.
Please submit only the information reasonably necessary for us to provide the requested service. If a document or communication contains personal information relating to another individual, you represent that you have appropriate authority or another lawful basis to provide that information to ATIS for the requested service.
We may collect personal information:
We may use personal information for purposes including:
We seek to collect, use, and retain personal information in a manner reasonably necessary and proportionate to the purposes for which the information was collected or another purpose permitted by applicable law.
Online card payments are processed through Stripe, a third-party payment processor. Payment information submitted directly through Stripe is processed according to Stripe's own terms, security practices, and privacy policies.
ATIS does not store full credit or debit card numbers, card security codes, or complete banking credentials on our own servers when payment is processed through Stripe.
We may receive and retain limited transaction information from Stripe, such as the customer's name, email address, billing information, transaction amount, payment status, transaction identifier, payment date, refund information, dispute information, and other information reasonably necessary for accounting, fraud prevention, customer service, and transaction administration.
You can review Stripe's privacy practices at Stripe Privacy Policy .
Client documents are treated as confidential business records. Access is limited to personnel, professional linguists, interpreters, contractors, and service providers who reasonably require access to evaluate, prepare, perform, review, deliver, or administer the requested service.
We seek to provide an assigned linguist, interpreter, contractor, or service provider only the information reasonably necessary for that person to perform the relevant assignment or function.
Persons handling client materials on behalf of ATIS are expected to maintain appropriate confidentiality and use the information for authorized business purposes.
ATIS does not sell client documents. We do not use the contents of client documents for unrelated advertising, marketing, or commercial profiling.
We may disclose personal information when reasonably necessary to operate our business, fulfill a client's request, or comply with law, including to the following categories of recipients:
We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, business transfer, or similar transaction, subject to applicable law.
ATIS does not sell personal information for monetary consideration.
Based on our current business practices, ATIS does not sell personal information or share personal information for cross-context behavioral advertising as those terms are defined under California privacy law.
ATIS does not use the contents of client translation or interpreting documents for targeted advertising.
ATIS does not currently process personal information for profiling in furtherance of decisions that produce legal or similarly significant effects concerning consumers.
Website analytics, security, hosting, payment, communications, or similar service providers may receive limited technical or transaction information as necessary to provide their services. Such disclosures are addressed in this Privacy Policy and do not authorize those providers to use client documents for their own unrelated advertising purposes.
Privacy-law definitions of "sale," "sharing," "targeted advertising," and similar terms differ among jurisdictions. If our practices materially change or applicable law requires an additional opt-out mechanism, we will update our practices and provide the notices and choices required by applicable law.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or another permitted business or legal purpose. Factors we consider include:
Source files and completed translations may be retained for a reasonable period so that ATIS can provide corrections, replacement copies, customer support, document verification, or related services. Retention periods may differ depending on the type of record, the nature of the service, legal requirements, and the circumstances of the transaction.
When information is no longer reasonably required, we may delete, destroy, anonymize, de-identify, or otherwise dispose of it in accordance with our operational practices and applicable law.
Information contained in routine backups, archived systems, email backups, accounting systems, or disaster-recovery systems may remain until those records are overwritten, deleted, or otherwise removed through the applicable normal retention cycle, unless a longer period is required by law.
When you request a quote, upload documents, contact ATIS, schedule a service, make a payment, or otherwise provide information to us, ATIS may collect the categories of personal information described in Section 1 above.
We collect and use that information for the business and commercial purposes described in Section 2, including responding to inquiries, preparing quotes, providing requested language services, communicating with clients, processing transactions, maintaining business records, preventing fraud and security incidents, and complying with legal obligations.
Sensitive information contained in client documents is collected and processed primarily for the purpose of providing the professional service requested by the client and related administrative purposes.
ATIS does not sell personal information for monetary consideration and does not currently share personal information for cross-context behavioral advertising as described in Section 6.
We retain each category of personal information only for as long as reasonably necessary based on the criteria described in Section 7.
Where applicable law requires a notice to be presented at or before the point information is collected, ATIS may provide a short-form notice or a link directly to this Notice at Collection and Privacy Policy near the relevant form, upload interface, payment page, or other collection point.
Residents of certain U.S. states may have privacy rights under applicable state law. The particular rights available depend on the individual's state of residence, the law applicable to ATIS, the information involved, and the circumstances of the request.
Where required by applicable law, rights may include:
California residents may have additional rights under California law. To the extent the CCPA/CPRA applies to ATIS or a particular processing activity, those rights may include the right to know, delete, correct, opt out of sale or sharing, limit certain uses or disclosures of sensitive personal information, and receive equal treatment for exercising applicable rights.
ATIS currently uses sensitive information contained in client documents primarily for purposes reasonably necessary to provide the requested professional service, administer the transaction, maintain security, comply with law, or for other purposes permitted by applicable law.
Because ATIS does not currently sell personal information or share personal information for cross-context behavioral advertising, a California right to opt out of such activities may not be applicable to our current practices. If that changes, we will provide any opt-out mechanisms required by California law.
Privacy rights are not absolute. We may deny or limit a request when permitted or required by applicable law. For example, information may need to be retained or processed to:
To request access, correction, deletion, portability, or another applicable privacy right, or to ask a question regarding our privacy practices, you may contact us using the following methods:
If ATIS becomes subject to a privacy law requiring additional designated request methods, such as a particular web-based request method or toll-free telephone number, ATIS will make the legally required method available.
Please provide enough information for us to reasonably identify the records associated with your request. We may request additional information when reasonably necessary to verify your identity, authenticate your request, determine whether the requested right applies, and protect personal information from unauthorized access, disclosure, correction, or deletion.
We will use information submitted for verification primarily for the purpose of verifying and responding to the privacy request.
Authorized agents may submit requests on behalf of another individual when permitted by applicable law. We may require reasonable evidence of the agent's authority and, where permitted, confirmation directly from the individual.
We will respond to verified privacy requests within the period required by applicable law.
If we deny a privacy request and the law applicable to your request provides a right to appeal, you may appeal our decision by emailing info@americantranslate.com with the subject line "Privacy Appeal".
Please identify the original request and briefly explain why you believe our decision should be reconsidered. We will review the appeal and respond within the period required by applicable law. Where required, our appeal response will provide information about additional complaint or regulatory options available to you.
If you believe personal information you previously provided to ATIS is inaccurate or incomplete, you may request review or correction by emailing info@americantranslate.com or calling 916-559-3963.
For completed translations, requests to alter translated content may also be subject to our applicable translation review, correction, certification, and revision procedures. A privacy correction request does not require ATIS to alter an accurate translation of information appearing in a source document.
Our website may use cookies, pixels, scripts, local storage, and similar technologies that help the website function, maintain security, remember preferences, measure website performance, diagnose technical problems, prevent abuse, and understand how visitors interact with the site.
Third-party providers supporting website hosting, security, analytics, communications, embedded content, forms, payment processing, or similar functions may also collect technical information such as IP address, browser information, device information, referring pages, and website activity as necessary to provide their services.
Where applicable law requires consent or an opportunity to opt out before particular non-essential technologies are used, ATIS will provide the required choice.
Some browsers offer a traditional "Do Not Track" or "DNT" setting. Because there is not a universally accepted technical or legal standard for interpreting traditional DNT signals, our website does not currently respond to traditional DNT signals unless required by applicable law.
Certain privacy laws recognize browser-based opt-out preference signals or universal opt-out mechanisms, including Global Privacy Control ("GPC").
Where ATIS is legally required to recognize a valid browser-based opt-out signal, we will process that signal in accordance with applicable law and the scope of the signal.
Because ATIS does not currently sell personal information or share personal information for cross-context behavioral advertising as described in this Privacy Policy, an opt-out preference signal may not result in a visible change to our current processing practices.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, destruction, or disclosure.
Our security practices may include access controls, password protection, secure service providers, software and system protections, restricted access to client materials, and other safeguards appropriate to the nature of the information and our operations.
However, no website, electronic storage system, email account, messaging service, cloud platform, file-transfer system, payment system, or internet transmission can be guaranteed to be completely secure.
Accordingly, ATIS cannot guarantee absolute security of information transmitted or stored electronically. Nothing in this statement limits any right, obligation, remedy, or responsibility that cannot lawfully be waived under applicable law.
When clients choose to communicate or transmit documents through independent third-party services such as email providers, messaging applications, cloud-storage platforms, or file-transfer services, those providers may separately process information according to their own privacy and security practices.
Our website may contain links to third-party websites, payment providers, file-transfer platforms, review websites, social media services, government websites, mapping services, or other external services.
ATIS does not control the privacy, security, content, availability, or data practices of independent third-party websites or services. When you leave our website or interact directly with an independent third party, that provider's privacy policy and terms may apply.
A link to an external service does not necessarily constitute an endorsement of that provider's privacy or security practices.
Depending on the language pair, availability, project requirements, service requested, and client instructions, a translator, interpreter, editor, contractor, or technology service provider involved in completing an assignment may operate from another city, state, or country.
We seek to provide access only to information reasonably necessary to perform the relevant service and expect persons handling client materials on our behalf to maintain appropriate confidentiality and security.
By requesting services that reasonably require the involvement of a linguist, interpreter, contractor, or service provider, you acknowledge that information necessary to perform that service may be made available to the appropriate service provider, subject to applicable law and our confidentiality practices.
Some assignments may involve medical, healthcare, legal, immigration, financial, educational, or other regulated information. Additional contractual, confidentiality, security, or legal requirements may apply depending on the client, service, and circumstances.
Where ATIS enters into a legally required agreement governing particular protected information, such as an applicable business associate agreement or other data-protection agreement, ATIS will handle covered information in accordance with that agreement and applicable law.
Our website and services are directed to adults seeking professional language services and are not designed or intended to solicit personal information directly from children under 13.
We do not knowingly collect personal information directly from a child under 13 through the website without authorization where authorization is legally required.
We may, however, process information concerning minors when a parent, guardian, attorney, government agency, healthcare provider, school, organization, or other authorized person provides documents containing that information for translation, interpreting, or another requested professional service.
We may preserve, use, or disclose information when we reasonably believe doing so is necessary or appropriate to comply with applicable law, subpoena, court order, governmental request, legal process, regulatory obligation, or another lawful requirement.
We may also use, retain, or disclose information when reasonably necessary to investigate fraud or misuse, enforce agreements, collect amounts owed, resolve disputes, respond to chargebacks, protect the security of our systems, preserve evidence, establish or defend legal claims, or protect the rights, property, safety, or security of ATIS, our clients, our service providers, or others.
Privacy laws vary among U.S. states, including with respect to statutory thresholds, exemptions, definitions, consumer rights, response periods, opt-out requirements, sensitive-information requirements, and appeal procedures.
Where a state privacy law applies to ATIS and provides a consumer with greater or different rights than those described generally in this Privacy Policy, ATIS will provide the rights and procedures required by that law.
Nothing in this Privacy Policy is intended to waive or restrict a right that cannot legally be waived or restricted.
Conversely, publication of this Privacy Policy does not voluntarily extend statutory rights, obligations, or remedies of a particular privacy statute to circumstances in which that statute does not apply.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, vendors, business practices, or legal obligations.
The date at the top of this page identifies when this Privacy Policy was last updated.
We will post the revised Privacy Policy on this page. When a change materially affects how we use or disclose personal information already collected, we may provide additional notice by email, website notice, or another reasonable method when required by applicable law.
For questions regarding this Privacy Policy or to exercise an applicable privacy right, contact:
American Translations and Interpreting Services
Email: info@americantranslate.com
Phone: 916-559-3963
Mailing Address:
1750 Howe Avenue, Suite 300, Office 314
Sacramento, CA 95825
