Privacy Policy

American Translations and Interpreting Services ("we," "us," or "our") operates this website and provides professional translation and interpreting services. This Privacy Policy explains how we collect, use, disclose, and protect personal information from visitors, prospective clients, and customers, including in accordance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).

By using our website or engaging our services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

In the last 12 months, we may have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, mailing address (if provided), and IP address.
• Commercial information: Records of services requested, quotes provided, and services purchased.
• Internet or electronic network activity: Browser type, device information, and interaction with our website.
• Professional or education-related information: Any such data contained within the documents you provide for translation (for example, resumes, diplomas, or employment letters).

Client documents: The documents you submit for translation may contain information you consider sensitive. We do not request sensitive information for marketing purposes. We use information contained in your documents only to provide the requested service and we treat those documents as confidential.

Payment Information

Payments are processed by third-party payment processors (for example, PayPal). We do not store your full card number or banking credentials on our servers. We may receive limited transaction data such as confirmation of payment, transaction IDs, payer name, and payment status for accounting and customer service purposes.

2. How We Use Your Information

We use the categories of information listed above for the following business purposes:

• Providing and managing translation and interpreting services.
• Communicating about quotes, orders, scheduling, and service updates.
• Processing payments and preventing fraud.
• Delivering digital files and, when requested, physical copies.
• Improving website functionality, security, and user experience.

3. Confidentiality and Data Retention

Strict confidentiality: Documents provided for translation are treated as confidential. Your files are accessed only by authorized personnel and assigned linguists for the purpose of completing your request.

Data retention: We retain personal information only as long as reasonably necessary to fulfill the purposes outlined in this policy, comply with legal obligations (such as tax and accounting), resolve disputes, and provide re-delivery or corrections when requested. We maintain internal protocols for secure disposal of documents after the retention period.

4. Sharing and Disclosure of Information

We do not sell your personal information. We do not "share" your personal information for cross-context behavioral advertising.

We disclose information only to:

• Service providers: Vendors who assist with payment processing, secure file storage, and business communications.
• Professional linguists: Only the content required to perform the requested service.
• Legal authorities: When required by law or to protect the safety, rights, and property of our business, our clients, or the public.

5. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the following rights (subject to legal exceptions):

• Right to know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to delete: Request deletion of personal information collected from you.
• Right to correct: Request correction of inaccurate personal information.
• Right to opt-out: Since we do not sell or share your data for advertising, no opt-out action is required.
• Right to non-discrimination: We will not deny services or change prices if you exercise your privacy rights.

How to Submit a Request

To submit a privacy request, email us at info@americantranslate.com with the subject line "Privacy Request". Please include your name, the email address you used to contact us, and the type of request (access, deletion, or correction). We may need to verify your identity before processing the request. Authorized agents may submit requests where permitted by law.

6. Cookies and "Do Not Track"

We use cookies to ensure site functionality and help us understand website performance. Some browsers offer a "Do Not Track" (DNT) setting. Because there is no uniform industry standard for how to interpret DNT signals, we do not currently respond to DNT signals.

7. Security

We implement reasonable administrative and technical safeguards to protect your information. While we strive to use commercially acceptable means to protect personal information, no method of transmission over the internet is 100% secure.

8. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

9. Contact Us

To exercise your privacy rights or ask questions about this policy, contact us: